The most important hospitality industry news right now
Face down on screens, with no urgency to serve or connect. Service culture is slipping, and tech-trained generations might be the nail in the coffin.
Real hospitality runs on tribalism, not algorithms.
Every year, thousands jump into hospitality chasing status. Most crawl out broke, bitter, and blaming the ice machine.
If you see bartending school on a strip-mall sign, odds are you’re staring at one of America’s longest-running scams.
