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When the market is saturated with copycat concepts, no one stands out, and everyone fights harder for a shrinking pool of customer dollars.
The most important hospitality industry news right now
Craft cocktails are sexy for guests, but brutal for business.
Face down on screens, with no urgency to serve or connect. Service culture is slipping, and tech-trained generations might be the nail in the coffin.
Real hospitality runs on tribalism, not algorithms.